FREQUENTLY ASKED QUESTIONS

HIRING A DESIGNER

All people the globe can hire a designer if they have an access through internet.

Hiring a designer with their skills listed at the website is simple.

  1. Register a free account the website.
  2. Browse the services available to buy at the website.
  3. Select a design service offer.
  4. Contact the designer with any pre-sales questions about the service, if required.
  5. Click the purchase button to order the service.
  6. Make payment for the service using your debit or credit card via paypal.com
  7. The designer will now start work for the service you have purchased at the website.
  8. You will receive notification via email that the work is complete.
  9. You review the work and request changes if required.
  10. You sign off the work and confirm everything is fine.
  11. The designer gets paid.
  12. You leave a review about the service at the website to help other customers and the designer.

For more detailed information about how the service works read the how it works section

If you have any pre-sales questions about a service listed at the marketplace you can contact the skilled people directly at this website using the built-in chat service.

To contact one of the designer listed at the website about a specific service complete the following:

  1. Register a free account at this website.
  2. Login into this website with your user name and password
  3. Choose the design service your interested in.
  4. Select the Contact me button under the designer name and profile.
  5. A new window will pop up where you can ask any pre-sales questions you may have.
  6. Once they have replied to your questions you will receive notification via email.
  7. If the person is online then you may get an instant reply to your answer.
  8. You can also use the chat option to discuss the project you have hired the skilled people for.

All payments for orders made via this website are securely processed via paypal.com

Paypal is used by over the world of people to buy goods and services online.

Paypal also accepts all major debit and credit cards.

Please note we do not store any credit, debit card details or personal financial details. All transaction are secured.

Full payment is required via Paypal.com for the design service you can buy at the marketplace before the job begins.

All payments are securely processed via Paypal.com, no credit card details or customer details are stored on this website.

Paypal.com also accepts all major debit and credit cards.

Each service listed at the website will have a specific delivery timescale set by the owner of the service.

Once you have successfully made payment for the service the time for the designer to complete the work starts.

A countdown timer will appear under the service you have ordered to let you the number of days, hours and minutes the designer has left to deliver the service.

If you have any questions about the time scales for the service we recommend you contact the designer before ordering the service.

Once the designer has delivered the service to you please leave a review. This will help the designer to get more work at the marketplace and it will also help potential buyers to make a decision before using the design service at the marketplace. Please consider the following before leaving a review:

  1. If you have received a great service from the skilled people to tell people about it.
  2. If you have a negative experience with the skilled people contact them first to try and resolve it.
  3. Try and include as much information as possible in the review.
  1. Only registered customers can leave reviews.
  2. All reviews published to the website are made public to everyone.
  3. Once the skilled people has delivered the service you will have the option to leave a review.
  4. To leave a review just complete the online form which appears under the service you purchased at this marketplace.

A majority of the services listed at the marketplace will allow for a number of revisions or changes however we recommend you complete the following to confirm the exact number of changes you can request for the service.

  1. Read the design service listing carefully which will clearly outline the exact service they will deliver to you.
  2. The number of changes and revisions will be included in the service listing.
  3. If you have any questions contact the designer directly
  1. Services listed at the marketplace will clearly define the exact service you will receive and the number of revisions included in the service.
  2. If you have purchased any services that include a number of mock-up design layouts created by designer which you can review before you make you make decision on the best design layout.
  3. Once you have reviewed the designer, website or logo mock-ups and made a final decision the designer will start working on your project.
  4. Revisions are classed as minor changes to the service.

BE A DESIGNER

As a designer, you must have certain knowledge to do of works.
Before you can do of work, please do the following:

  1. Register as member at Grapixa website.
  2. Update your profile with your skill you have. Being creative while you make your poftfolio/biography.
  3. Submit your portfolio at marketplace.

The commission rate is 15% for each service you successfully deliver via the marketplace.

The rate is fixed and will remain the same whether you sell one service or more services.

We are not in this business to rip you off or make a quick profit from you like other marketplace’s.

We can’t run this service for free as overheads which need covering and we believe a flat rate commission fee of 15% is a fair rate which covers the cost of hosting, website management, paypal.com processing fees and more.

  1. The purpose of the marketplace is provide you with an easy to use marketplace where you can promote your services and engage with people over the world who are looking to hire professional.
  2. This website is not like other marketplace’s sites where you have to compete with hundreds of graphic designers around the world who have the advantage of low overheads and labor costs. Its about offering high quality services and getting a fair price for the work you complete for the customer.
  3. This marketplace is more than a marketplace it’s a community where we encourage you to share an ideas and trends with fellow designer.
  4. The marketplace is simple to use, you can list your design job in a matter of minutes.
  5. You can set your own prices for the services you list at the marketplace.
  6. You can add extra items to each service listed at the website.
  7. You can list as many services as you like the marketplace.
  8. You can communicate directly with the buyer via the easy to use chat system.
  9. Customers can request custom quotes from you if you do not have a service listed at the website.
  10. We promote your services on your behalf to generate more leads, customers and sales for you as free.
  11. You can build up your profile and reputation by getting great reviews from customers which you can use on your job offer page.
  12. We offer fast payouts via paypal.com for the services you have delivered.
  13. We offer a fair and fixed commission fee of 15% for every service you deliver. This covers the cost of running the website, paypal processing fees and more.
If you have any questions contact us and we will be happy to answer them for you.